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PRIVACY & COOKIE POLICY

Effective Date: 1 September 2021
 Last updated: 5 April 2025

1. Introduction

At ChillaxGroup OÜ (operating as Lord Asap Events), we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy and Cookies Policy explains how we collect, use, share, and safeguard your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Registered Office:
 ChillaxGroup OÜ, Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 2a, 11415
 Email: corporate@lordasapevents.com

2. Data We Collect

We only collect information necessary to deliver our services and fulfil our legal obligations. The types of data we may collect include:

  • Identification Data: Name, Date of Birth, ID documents

     

  • Contact Information: Address, Email, Phone Number

     

  • Payment Information: Credit card details

     

  • Preferences: Service interests, survey responses, reviews

     

  • Technical Data: IP address, device information, location, browsing history

     

  • Sensitive Data (where necessary): Medical conditions, nationality, racial or ethnic origin

     

3. How We Collect Your Information

We collect personal data when you:

  • Purchase products/services or redeem vouchers via our website, by phone, or in-person

     

  • Register for an account or sign up for e-receipts

     

  • Subscribe to newsletters or participate in surveys

     

  • Enter competitions or promotions

     

  • Interact with us via social media or our customer support channels

     

  • Apply for employment or submit any forms

     

  • Browse our website (cookies and analytics)

     

We may also receive your data from third-party service providers acting on your behalf.

4. How We Use Your Data

We process your data for the following purposes:

  • To provide services and deliver purchases as part of a contractual agreement

     

  • For billing, invoicing, accounting, and tax purposes (legal obligation)

     

  • To send marketing communications (with your consent)

     

  • To improve our services and enhance user experience

     

  • For customer feedback, incident reporting, and complaint resolution

     

  • To meet health & safety or insurance requirements related to events

     

We do not sell your data. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

We rely on one or more of the following legal bases:

  • Contractual necessity

     

  • Legal obligations

     

  • Consent (for marketing or sensitive data)

     

  • Legitimate interests (e.g., fraud prevention, service improvement)

     

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

     

  • Rectify inaccurate or incomplete data

     

  • Request deletion (“right to be forgotten”)

     

  • Restrict or object to processing

     

  • Data portability

     

  • Withdraw consent at any time

     

  • Be informed about automated decision-making

     

To exercise your rights, we may require proof of identity.

7. Sharing Your Data

We may share your information with:

  • Event Venues: For guest list and safety requirements

     

  • Hotels and Service Providers: To fulfill your purchased package

     

  • Payment Processors & Delivery Partners

     

  • Professional Services: Accountants, legal consultants (e.g., Malta-based)

     

  • IT Providers & Hosting Services (e.g., UK-based)

     

  • Marketing Agencies: For campaign execution

     

All partners are required to handle your data securely and lawfully. In the event of a business transition (e.g., sale, merger), your data may be transferred under strict conditions.

8. International Transfers

Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or data protection agreements.

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill our contractual and legal obligations

     

  • Comply with tax laws (minimum 6 years)

     

  • Resolve disputes and enforce agreements

     

After this period, data will be securely deleted or anonymized.

10. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website performance

     

  • Personalize content

     

  • Analyze traffic and usage

     

  • Support marketing and advertising

     

You can control cookie settings through your browser or device preferences. For more details, please refer to our [Cookies Policy].

11. Data Security

We apply robust security measures including:

  • SSL encryption for secure data transmission

     

  • Restricted access to databases

     

  • Firewalls, antivirus software, and password-protected systems

     

  • Secure physical and digital infrastructure for data storage

     

Please note: emails are not encrypted and should not be used for transmitting sensitive payment information.

12. Consequences of Withholding Data

If you choose not to provide certain personal data, we may be unable to offer our products or services.

13. Complaints and Supervisory Authority

If you have any concerns about your personal data, please contact us:

ChillaxGroup OÜ
 Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 2a, 11415
 Email: info@lordasapevents.com

You may also contact the Estonian Data Protection Inspectorate:

Address: Tatari 39, 10134 Tallinn
 Phone: +372 627 4135
 Email: info@aki.ee

14. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page. Please review it regularly to stay informed.

 

CONDITION OF USE

PRIVACY & COOKIES

REFUND & RETURNS

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REFUND AND RETURNS POLICY

Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items

Certain types of goods are exempt from returns, including but not limited to:

  • Perishable items such as food, flowers, newspapers, or magazines
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software
  • Certain health and personal care items

A receipt or proof of purchase is required to process your return. Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company (as processing times may vary).
  3. Contact your bank (as there may be additional processing time before posting).
  4. If you still have not received your refund, please contact us at {email address}.

Sale Items

Only regularly priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, email us at {email address} and send your item to: {physical address}.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. Once received, a gift certificate will be mailed to you.
  • If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

Shipping Returns

To return your product, mail it to: {physical address}.

  • You are responsible for covering your return shipping costs, which are non-refundable.
  • If you receive a refund, the return shipping cost will be deducted.
  • Depending on your location, the time it takes for exchanged products to reach you may vary.
  • If returning a higher-value item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Need Help?

For any questions regarding refunds and returns, please contact us at {email address}.



CONDITION OF USE

PRIVACY & COOKIES

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LEGAL NOTICE

SITE OWNER:
ChillaxGroup OÜ, with its registered office at Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 2a, Estonia, 11415.
Registered with the Estonian Trade and Companies Register under number 16361970, operating under the trade name “Lord ASAP Events.”
Contact email: corporate@lordasapevents.com.

HOSTING PROVIDER:
The website is hosted by:
GreenGeeks LLC (www.greengeeks.com)
Registered Office: 3411 Silverside Rd. Tatnall Building #104, Wilmington, DE 19810, USA
Tax ID: 85-3680919
Phone: +1 877 326 7483

INTELLECTUAL PROPERTY

This website and its content are the exclusive property of Lord ASAP Events. Copying, downloading, modifying, or reproducing any part of the site without prior written permission is strictly prohibited.

All content on www.lordasapevents.com, including but not limited to texts, images, photographs, illustrations, animations, sounds, and music, is protected under intellectual property laws. In particular, Articles L.122-4 and subsequent articles of the Intellectual Property Code strictly forbid reproduction, modification, transmission, or distribution of any content without explicit written consent.

Any authorized use must include the statement: “Lord ASAP Events – All Rights Reserved.” For inquiries, contact corporate@lordasapevents.com.

Additionally, all trademarks and logos appearing on this site are registered trademarks. Unauthorized use, reproduction, or distribution of these trademarks or logos is prohibited under Article L.713-2 of the Intellectual Property Code.

THIRD-PARTY SITES AND LINKS

This website may contain links to external websites operated by third parties (hereafter “Third-Party Sites”). Lord ASAP Events has no control over these Third-Party Sites and assumes no responsibility for their content, links, changes, or updates.

Lord ASAP Events is not liable for the transmission of information from Third-Party Sites, including errors, malfunctions, or security breaches. The inclusion of such links does not imply endorsement or affiliation with the operators of Third-Party Sites. Users are responsible for reviewing and complying with the terms, conditions, and privacy policies of those sites.

PERSONAL DATA PROTECTION

In compliance with the French Data Protection Act No. 78-17 of January 6, 1978, and EU Regulation 2016/679 (GDPR), Lord ASAP Events informs you of your rights regarding the processing of personal data.

Personal data collected through this website is solely for administrative, customer relationship management, and commercial purposes related to Lord ASAP Events’ products and services. Your data is never sold or transferred to third parties without your consent.

Data collection includes:

  • Website cookies (see Cookie Policy for details)
  • Email inquiries
  • Online forms for information requests, documentation, or appointment scheduling
  • Newsletter subscriptions

Failure to provide mandatory information may prevent the processing of your request. Personal data is retained only for the necessary period required for its intended purpose.

You have the right to access, rectify, or delete your personal data. To exercise these rights, contact corporate@lordasapevents.com.

CONTENT AND LIABILITY

This website is regularly updated to ensure accuracy. However, Lord ASAP Events does not guarantee that all information is free from errors or omissions. We are not liable for any damages resulting from website use, interruptions, or technical failures.

Unless explicitly stated otherwise, the information provided is for informational purposes only and does not constitute legal or professional advice.

COOKIES

This website uses cookies in compliance with applicable data protection laws. When visiting the site for the first time, you will be informed about cookie usage and provided options to manage your preferences. For more details, consult our Cookie Policy in the General Terms of Use.

GOVERNING LAW AND JURISDICTION

This website and its content are governed by Estonian law and, as an EU country, are subject to the jurisdiction of the Court of Justice of the European Union (CJEU).

In the event of disputes, and if no amicable resolution is reached, Estonian courts will have exclusive jurisdiction.

For any legal inquiries, please contact corporate@lordasapevents.com.

 

CONDITION OF USE

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CONDITIONS OF USE

Lord ASAP Events Terms This Site provides you with access to the Lord ASAP Events experiences, promotional offers, benefits, and relevant content.

Please read these terms of use carefully and keep them for your records. By accessing our services, you agree to these terms of use and any additional terms and conditions that may be published by Lord ASAP Events on the Site, as amended from time to time (collectively referred to as the “Conditions of Use”). These terms govern your use of the Site.

BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS OF USE. If you have any questions, please consult with legal counsel before using this Site. If you do not agree to the Terms of Use, do not access the site or use our services.

1. Global User Agreement

(a) General Agreement

Lord ASAP Events (“we,” “us,” “our”) provides an online platform that connects buyers and sellers of event tickets, related passes, and merchandise (“Tickets”). By using our Site and paying for our services, you agree to be bound by these Terms & Conditions (“User Agreement”).

We may periodically update these terms and notify you by posting a revised version on our Site. Your continued use of our Site and Services constitutes acceptance of the updated User Agreement.

(b) Role as Intermediary

Lord ASAP Events acts as an intermediary agency between buyers and sellers. We do not own the Tickets listed on our Site. Sellers set ticket prices, and Lord ASAP Events adds its service fees based on event type, ticket type, location, and the complexity of the transaction. Ticket prices may exceed face value due to supply and demand.

(c) Service Fees

We may charge fees for selling and buying Tickets, as well as delivery or fulfillment fees (“Service Fees”). These fees vary and are disclosed prior to any transaction. Lord ASAP Events reserves the right to modify Service Fees at its sole discretion.

2. Sellers’ Obligations

(a) Prohibited Listings

Sellers may not list the following items:

  • Tickets without event access (e.g., parking passes, club passes, pit passes unless part of a bundle).
  • Non-consecutive seating tickets, unless explicitly stated.
  • Speculative tickets (tickets not yet in the seller’s possession).
  • Stolen tickets or any fraudulent items.

(b) Fulfillment Responsibilities

Sellers must ensure:

  • Tickets are delivered on time and as described.
  • Electronic tickets are uploaded in PDF format.
  • Hard tickets are shipped using the provided label and instructions.

Failure to meet these requirements may result in cancellation, non-payment, additional fees, or other consequences.

(c) Canceled or Invalid Tickets

If a seller cannot fulfill an order or provides invalid tickets, Lord ASAP Events may:

  • Charge a replacement fee to cover the cost of new tickets.
  • Recover any refund issued to the buyer from the seller.
  • Impose administrative fees (£25 for UK events or €25 for EU events).

Sellers unable to deliver tickets at least four (4) days before an event risk cancellation of the sale and may be subject to financial penalties.

3. Buyers’ Obligations

(a) Purchasing Guidelines

  • Buyers must be 18+ to make a purchase.
  • Buyers are responsible for verifying ticket details before completing a transaction.
  • All sales are final; no cancellations or modifications are permitted after purchase.

(b) Payment & Fees

  • Payments are processed on behalf of the seller.
  • Buyers must pay in full at checkout, including service fees and applicable taxes.
  • Payments are considered complete once received by Lord ASAP Events.

4. Event Cancellations, Postponements, and Changes

  • Cancellations: If an event is canceled without rescheduling, the buyer will receive a refund or credit after returning the tickets (if required). Sellers will not be paid for canceled events.
  • Postponements: No refunds are issued for postponed events. Sellers cannot resell or alter tickets for postponed events.
  • Other Changes: No refunds are provided for venue, lineup, or time changes.

5. Unforeseen Circumstances (Force Majeure)

Lord ASAP Events is not responsible for cancellations, delays, or service interruptions due to unforeseen events such as:

  • Natural disasters, extreme weather, fires, or accidents.
  • Wars, riots, civil unrest, terrorism, or government actions.
  • Strikes, labor disputes, or transportation issues.
  • Epidemics, pandemics, or other health emergencies.

Refunds in such cases are subject to the event organizer’s policies.

6. Method of Delivery

  • Lord ASAP Events reserves the right to determine the method of ticket delivery.
  • Tickets may be delivered up to the day of the event.
  • Buyers must confirm their identity upon receipt.
  • If tickets are undelivered, compensation for the missing tickets will be issued.

7. Complaints Procedure

  • Complaints must be reported immediately for resolution.
  • All complaints must be submitted in writing via email or recorded post within 28 days of the event.

8. Promotional Offers & Competitions

  • All promotional offers, discounts, and competitions are subject to availability and may be withdrawn or altered at any time.
  • Additional terms may apply to specific promotions.

9. Jurisdiction & Arbitration

  • These terms are governed by the laws of Estonia, and any disputes shall be resolved through arbitration.
  • Parties agree to act in good faith to resolve disputes before initiating legal proceedings.

By using Lord ASAP Events, you acknowledge and agree to these Conditions of Use.

CONDITION OF USE

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